Normandie Wragg, Chief Executive, Nugent

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The sun is out and I am feeling that I am finally able to see the fruits of our labours within the charity, following the challenges of the last 29 months.
Did you know that we have four children’s homes (one of which is outstanding), one special independent school, three care homes for adults, an adoption service, a charity shop, a group of supportive living services, community services that include our work with Syrian Refugees, our pastoral work within the Catholic Deaf communities, mental health outreach, food pantries, work with adults with disabilities, crisis funds, volunteering, homelessness, and so much more work that we do that will often go unrecognised but continues to strengthen the resilience of our communities.
As you will be able to read from our main article, we have spent a considerable amount of time in recent years, bringing the charity to a position where we can truly thrive.  All of our services are rated either good or outstanding by either the Care Quality Commission or Ofsted.  This gives us an external temperature check on the quality of our services and is a satisfying way to acknowledge the hard work and dedication of our staff and volunteers.  We have also stabilised our finances so that we are able to ensure that we will be there for the communities of the archdiocese for many more years to come.
This year we will be focussing on the work that falls between the gaps of local authority funding, the work that leans into the original mission of Father Nugent including work with care experienced children who turn 18 and leave care.  We also want to ensure that we are looking out for our beneficiaries staff and volunteers as best as we are able as we progress through this cost of living crisis.
Thank you to all of you who support our charity either through volunteering, donations of goods to our charity shop, helping us out with our events, donating to our fundraisers and generally being champions of our good work.  Together, we are Nugent.
If you would like to work or volunteer with Nugent, please see www.wearenugent.org/careers

 

High quality care in all areas

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We are proud to share that all Nugent homes and services have been rated ‘good’ or ‘outstanding by Ofsted and the Care Quality Commission (CQC).  All of our homes, services and schools for children, young people and adults who are vulnerable or at risk, are now seen as providing exemplary practice across the board.
Nugent now operates four children's homes across the Merseyside City Region, with three being rated ‘good’ by Ofsted.  We also run the only charity operated secure children’s home of its kind nationally, which has recently been rated ‘Outstanding’ by Ofsted.
Our adoption service has been rated ‘good’ by the regulator and Nugent House School was also recently inspected by Ofsted and was awarded a ‘good’ rating in all areas.  A previous inspection stating that the ‘pupils are “loved fiercely” and helped to overcome their considerable barriers to learning’.
Mirroring the success of the children’s homes, all three of our adult homes as well as our Supported Living Services are in good standing with the CQC.
This news comes after staffing issues across the care sector, arising from covid restrictions, led two of Nugent’s services to experience regulatory challenges.  With senior leadership and business support rallying behind their managers and frontline staff, we were able to turn the ratings around, in the case of one children’s home, in as little as eight months.
This was possible, in part, due to a recent restructuring of Nugent’s senior leadership team, headed up by our CEO Normandie Wragg, which was created to raise standards across Nugent and the care sector in general.
Normandie Wragg, Nugent CEO, said: ‘At a time where trust in the care sector has been eroded by reports of profiteering and substandard services, I feel it’s more important than ever to show people there are organisations you can rely on to provide high quality care in all areas.  Our staff take great pride in all of our services and care deeply about the people placed in their care.  These ratings are a testament to all the dedicated work, compassion and trauma-informed training undertaken by our leadership and staff behind the scenes throughout the last 12 months.  Now we've set our baseline standard of “Good” we can turn our focus to achieving our ultimate goal of holding an ‘Outstanding’ rating across all of our services.’