News from around the Archdiocese of Liverpool
The CQC (Care Quality Commission) has re-inspected St Joseph’s Hospice and found that improvements have been made across the board, since its previous inspection, and that it is now able to admit new patients.
Following an inspection in July 2017, which took place in the middle of a major clinical change management programme, the CQC rated the hospice as inadequate and placed it in special measures, putting a restriction on patient admissions. Now, six months on, the hospice has been praised by the CQC for the work of its senior management team and the improvements it has made in a number of areas.
During its most recent inspection, in December 2017, the CQC found that staff at the hospice were ‘kind and caring’ and that patients were ‘treated with respect by staff’. The inspector also commented on the ‘good standards of privacy and dignity for people receiving in-patient care’.
The environment and equipment were found to be ‘well maintained’ and all areas were found to be ‘clean and hygienic’. Staff were also found to have a ‘good knowledge of safeguarding procedures’. The families of patients at the hospice told inspectors that they felt the staffing levels helped them to ‘feel safe and supported’.
The inspector recognised that the hospice’s new clinical management team were ‘working closely with external health professionals to improve the medicines arrangements in the hospice’ and that patients ‘received their medicines safely’.
Mike Parr, Chief Executive of St Joseph’s Hospice, said: ‘We are delighted that the hospice has finally been recognised by the CQC. There is no doubt that we have been through a very difficult time, and have had to make some very significant changes. We have received an immense amount of love and support from our patients and their families, as well as from our staff and members of our community, and for that we are extremely grateful.’